Return, Refunds and Cancellation Policy
At Sugardrop, we understand that there may be instances where you may need to cancel your order. To ensure transparency and a hassle-free experience, we have outlined our Return, Refunds and Cancellation Policy below:
Cancellation Policy:
Before Meal Plan Generation: Customers can cancel their order at any time before the generation and sending of their meal plan. If you cancel your order before the meal plan is sent to you, you will be eligible for a full refund.
After Meal Plan Generation: Once the meal plan has been generated and sent to the customer, cancellations will no longer be accepted, and no refunds will be issued.
Refund Policy:
Eligibility for Refund: Refunds are only applicable to orders cancelled prior to the generation and sending of the meal plan.
Refund Amount: Customers eligible for a refund will receive the full amount paid, net of payment gateway fees incurred by Sugardrop. The net amount will be credited back to the original mode of payment.
Refund Processing Time: Please allow 7-10 business days for the refund amount to reflect in your account. Processing times may vary depending on your bank or credit card company.
Return Policy:
As Sugardrop deals in providing digital goods (meal plans), returns are not applicable. Digital goods are non-tangible and cannot be physically returned.
Contact Us:
If you have any questions or concerns regarding your order, or if you need assistance with the cancellation process, please feel free to contact our customer support team through the contact form on our website or by emailing services@sugardrop.in
By making a purchase on Sugardrop, you agree to abide by this Return, Refunds and Cancellation Policy. We encourage you to read this policy carefully and contact us if you have any queries before making your purchase. Thank you for choosing Sugardrop.